Your information, handled with care.

What we collect

When you send an enquiry or book a consultation, Lisa Moore Therapy collects the details you choose to share — your name, the email or phone number you give us, and whatever you tell us about the treatment you’re interested in — so that Lisa can reply and arrange your consultation.

How we use it

We use your information only to respond to your enquiry and to arrange and provide your care. We do not sell your data, and we do not share your enquiry details for advertising. Anything detailed about your skin or health is discussed in person, at your consultation.

Where your enquiry is kept

Your enquiry reaches us by email and is also stored in a system we use to keep track of it, so nothing gets missed. That system is operated within the European Union by a processor acting on our instructions. Your name, phone number, email address and anything you write to us are stored encrypted.

We remove those contact details automatically twelve months after we last worked on your enquiry. What remains after that is only the fact that an enquiry came in on a given day — with nothing that points back to you. If you would rather we deleted them sooner, a short email to info@lisamooretherapy.co.uk is enough.

The skin check is different: the photograph you upload is never saved and never leaves the analysis. Only what you tell us in your own words is kept.

Your rights

You can ask for a copy of the information we hold about you, have it corrected or erased, or withdraw your consent at any time. To do so, or for any privacy question, please email info@lisamooretherapy.co.uk.